Privacy Policy

LAB StudiosLast updated: March 2026LAB Studios (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, mobile applications, and services.

Information We Collect

We may collect the following information when you use our website, book services, or use our mobile app:NameEmail addressPhone numberBilling and payment informationAccount login detailsClass bookings and attendance historyPurchase historyDevice and usage informationLocation information (if enabled)Push notification preferences

How We Use Your Information

We use your information to:Create and manage your accountProcess bookings and purchasesSend confirmations and service communicationsProvide customer supportSend optional marketing communicationsImprove our website and mobile appMaintain security and prevent fraud

Third-Party Services

We may share necessary information with trusted third-party providers used to operate our services, including:Mariana Tek (booking and account management)Payment processors (such as Stripe or equivalent)Email communication platformsMobile app providers (Apple App Store and Google Play)Website hosting providersThese providers only receive the information necessary to perform their services.

Mobile App Data

When using our mobile app, we may collect:Device typeOperating systemApp usage informationPush notification tokensThis information is used to improve performance and functionality.

Cookies and Tracking

Our website may use cookies and similar technologies to:Remember preferencesImprove performanceAnalyze trafficEnhance user experienceYou can disable cookies in your browser settings.

Data Retention

We retain personal information only as long as necessary to:Provide servicesMaintain recordsComply with legal obligations

Your Rights

You may request to:Access your personal dataCorrect your informationDelete your accountOpt out of marketing communicationsTo request changes, contact us using the information below.

Security

We take reasonable steps to protect your personal information, including secure servers and encrypted payment processing.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page.

Contact Us

If you have questions about this Privacy Policy, please contact:LAB Studios
Email: Sheena@labvictoria.ca and/or kamila@labwestshore.ca
Website: https://labstudios.ca