Privacy Policy

LAB Studios
Last updated: April 2026

LAB Studios (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you use our website, mobile applications, and services.

Information We Collect

We may collect the following types of personal information when you interact with our services:

  • Name

  • Email address

  • Phone number

  • Billing and payment information

  • Account login details

  • Class bookings and attendance history

  • Purchase history

  • Device and usage information

  • Location information (if enabled)

  • Push notification preferences

How We Use Your Information

We use your information to:

  • Create and manage your account

  • Process bookings and purchases

  • Send confirmations and service-related communications

  • Provide customer support

  • Send optional marketing communications (you may opt out at any time)

  • Improve our website, services, and mobile app experience

  • Maintain security and prevent fraud

Third-Party Services

We may share necessary information with trusted third-party providers that support our operations, including:

  • Mariana Tek (booking and account management)

  • Payment processors (such as Stripe or equivalent providers)

  • Email communication platforms

  • Mobile app platforms (including Apple App Store and Google Play)

  • Website hosting providers

These providers only receive the information necessary to perform their services and are required to handle your data securely.

Mobile App Data

When using our mobile app, we may collect:

  • Device type Operating system App usage information

  • Push notification tokens

This information is used to improve app functionality, performance, and user experience.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences

  • Improve performance and functionality

  • Analyze website traffic

  • Enhance your overall experience

You can modify your browser settings to decline cookies if you prefer.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including providing our services and maintaining your account.

  • Account, booking, and service-related data is typically retained for the duration of your active account.

  • After account closure, information may be retained for a reasonable period to comply with legal, tax, and regulatory obligations.

  • Inactive accounts may be deleted, anonymized, or securely archived after a period of time in accordance with applicable laws and business practices.

Data Deletion and Your Rights

You have the right to:

  • Access your personal data

  • Request corrections to your information

  • Request deletion of your account and personal data

  • Opt out of marketing communications at any timeT

To request deletion of your data, please contact us using the details below.We will process requests within a reasonable timeframe. Please note that certain information may be retained where required for legal, tax, or regulatory purposes (for example, transaction records). When your account is deleted, your personal information will be securely removed or anonymized, except where retention is required by law.

Security

We take reasonable administrative, technical, and physical measures to protect your personal information, including the use of secure systems and encrypted payment processing.

Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

SMS and Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us: LAB Studios (Victoria/Westshore)


Email: hello@labwestshore.ca or hello@labvictoria.ca


Website: https://labstudios.ca/privacy